Shipping policy

Shipping & Delivery

Everything we sell is made and dispatched from within the European Union. This page explains where we ship, how long it takes and what it costs.

1. Where we ship

We deliver to all 27 European Union countries and to the United Kingdom. We do not currently ship anywhere else. If your country is not offered at checkout, we cannot deliver there yet.

2. Order processing

Orders are prepared and dispatched within 2 working days of your payment clearing. Working days are Monday to Friday, excluding public holidays. Orders placed at a weekend are processed from the following Monday.

You will receive a confirmation email when you order, and a second email with tracking details once the parcel leaves the warehouse.

3. Delivery times

The estimates below are transit times after dispatch. Add the 2 working days of processing to get the total.

Western & Central Europe (Germany, France, Austria, Belgium, Netherlands, Luxembourg, Czechia, Poland, Denmark, Sweden, and neighbours) — Express about 1–2 working days, Standard about 4–6 working days.
Southern & South-Eastern Europe (Italy, Spain, Portugal, Greece, Romania, Bulgaria, Croatia, Slovenia, Hungary, Ireland) — Standard about 7–11 working days; Express is faster where offered.
Malta and Cyprus — Express only, usually within about a week.
United Kingdom — Standard about 5–8 working days, Express about 2–4 working days, plus any time spent in customs.

These are estimates from our carriers, not guarantees. Peak periods, weather and customs can add time.

4. Delivery costs

The exact cost is calculated at checkout from your address and the weight of your order, and is always shown in full before you pay. As a guide, for a normal single-product order:

European Union — Standard from €6.26, Express from €10.84.
Malta — Express only, €18.94.
United Kingdom — Standard €11.16, Express €14.00.

Heavier orders cost more; the checkout will show the correct figure.

5. United Kingdom — customs and import charges

Parcels to the United Kingdom are shipped from the European Union and therefore cross a customs border. Depending on the value of your order and the way it is cleared, UK import VAT and a carrier handling fee may become payable before delivery, and these are not included in the price you pay us unless the checkout explicitly states otherwise.

Please check the total shown at checkout carefully. If you are unsure what you will owe on arrival, contact us before ordering.

6. Tracking

Every order ships with tracking. If your tracking has not updated for several working days, or the estimated window has passed, email us and we will chase the carrier.

7. Wrong or incomplete addresses

Please check your address and phone number carefully at checkout — the carrier needs both. We are not able to change an address once a parcel has been dispatched.

If a parcel is returned to us because the address was wrong or incomplete, or because nobody collected it, we can resend it once you pay the new delivery charge, or refund the goods minus the original delivery cost.

8. Lost or damaged parcels

If your parcel arrives damaged, photograph the outer packaging and the contents before unpacking further and email us straight away. If a parcel is confirmed lost by the carrier, we will replace it or refund you in full. See our Returns & Refunds policy for your rights.