Terms of service

Terms of Service

These terms govern your use of nexacosmetics.store ("the site") and any purchase you make from it. By placing an order you accept them. Please read them alongside our Returns & Refunds policy, Shipping & Delivery policy and Privacy Policy, which form part of these terms.

1. Who we are

The site is operated by Nexa ("we", "us", "our"). You can reach us at nexa@nexacosmetics.store, Monday to Friday, 09:00–18:00 (CET).

[TO COMPLETE — add your registered trading name, geographical business address and, where applicable, company registration and VAT numbers. EU and UK law require a trader to publish these.]

2. Who may order

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. We sell to consumers and deliver only to the countries listed in our Shipping & Delivery policy.

3. Orders and when a contract is formed

Adding items to your basket is an invitation to treat, not an offer. Your order is an offer to buy. The order-confirmation email we send you acknowledges receipt of your order — the contract is formed when we dispatch the goods.

We may decline or cancel an order if the item is unavailable, if there is an obvious pricing or description error, if we cannot deliver to your address, or if we suspect fraud. If we cancel after you have paid, we refund you in full.

4. Prices, currency and taxes

Prices are shown in the currency selected on the site and may be converted for your region. The price that applies is the one shown at the moment you complete checkout.

Delivery charges are shown separately before payment. Where sales tax or VAT applies, this is shown at checkout. For deliveries to the United Kingdom, import charges may become payable on arrival — see section 5 of our Shipping & Delivery policy.

We correct pricing errors when we find them. If an item's correct price is higher than the price shown, we will contact you before dispatch and you may cancel.

5. Payment

Payment is taken at checkout through Shopify Payments and the methods shown there. We do not see or store your full card details. Goods are dispatched only once payment has cleared.

6. Our products — what we do and do not claim

We sell cosmetic products intended for external use on the skin, hair and body. They are cosmetics, not medicines. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and nothing on this site should be read as medical advice.

Results vary from person to person. Descriptions of what a product supports or improves refer to the appearance of skin or hair, not to a medical outcome.

Please read the ingredient list on the packaging before use, and patch-test if you have sensitive skin or known allergies. If you are pregnant, breastfeeding, or under medical care, speak to a healthcare professional first. Discontinue use if irritation occurs.

Product images are illustrative. Packaging, batch details and the exact shade or texture may vary slightly from the photographs.

7. Availability

We try to keep the site accurate, but availability can change. If an item becomes unavailable after you order, we will tell you and refund you in full.

8. Your account

If you create an account you are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe it has been used without your permission.

9. Acceptable use

You agree not to use the site unlawfully, to attempt to gain unauthorised access to it, to interfere with its operation, or to scrape or copy it for a competing service.

10. Intellectual property

The Nexa name, logo, product designs, photographs and site content are owned by us or our licensors and are protected by intellectual property law. You may not reproduce or use them commercially without our written permission.

11. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your statutory rights as a consumer.

Subject to that, we are not liable for losses that were not foreseeable, or for business losses such as lost profit or lost opportunity. Our total liability for any order is limited to the amount you paid for that order.

We are not liable for delays outside our reasonable control, such as carrier disruption, customs delays, extreme weather or industrial action.

12. Privacy

We handle personal data in line with our Privacy Policy and applicable data-protection law, including the GDPR and, for UK customers, the UK GDPR.

13. Changes to these terms

We may update these terms. The version published on this page at the time you order is the version that applies to your order.

14. Governing law and disputes

These terms are governed by the law of the country in which we are established, without depriving you of the protection of the mandatory consumer-law rules of the country where you habitually reside.

If something goes wrong, please email us first — most issues are resolved quickly that way. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

[TO COMPLETE — name the country whose law governs these terms, once your business is registered.]

15. Contact

Email: nexa@nexacosmetics.store
We reply Monday to Friday, 09:00–18:00 (CET).